Job Description
Just imagine bringing joy to millions of LEGO® fans around the world.
That's our job! And we love it. Every day, our award-winning Consumer & Shopper Engagement (CSE) team work hard to support our consumers and help us deliver on our Play Promise.
Are you ready to embark on a journey filled with creativity and problem-solving? If you enjoy helping others and have a passion for building connections, we want to hear from you!
Register your interest today to be among the first to apply when applications open for this seasons Customer Service Advisor positions in Berlin. We have planned intakes in August and September 2025 with contracts running until January 31st, 2026.
About The Role
As a Customer Service Advisor, you will play a vital role in responding to LEGO fans from around the world during our busiest season. Our team handles millions of queries each year, covering a wide range of topics from building tips to troubleshooting and locating rare parts. Every day brings new challenges and opportunities to make a difference in our consumer experiences.
Why you’re the perfect Match
If you can keep cool when LEGO mini figures are losing their heads, then we want to hear from you.
You’ll be energised and empathetic and fluent in English plus any of the following languages
German, Dutch, French, Italian, or Spanish.
If you thrive in a dynamic collaborative environments and love connecting with people, we encourage you to register your interest!
What You’ll Be Doing
- Respond to consumers in both English and your chosen language - both spoken and written.
- Build strong and lasting relationships with consumers in a fun and engaging manner.
- Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
- Adapt to a variety of shifts, including some Saturdays to ensure we provide an exceptional service.
How To Register Your Interest
If you’re excited about this opportunity and want to be the first to know when applications open, please register your interest by clicking the apply button.
Just imagine joining a global community of superheroes. Now do it for real.
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here is what you can expect
Family Care Leave - We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO® team today.
