Responsibilities
1. Operational Management
- Develop and implement operational strategies, procedures, and best practices
- Oversee day-to-day operations to ensure the smooth functioning of the studio
- Monitor and manage workflow to ensure timely completion of projects
- Ensure the studio is equipped with the necessary resources, tools, and materials
2. Project Management
- Coordinate with project managers and design teams to streamline project processes
- Track project progress, identify potential delays, and implement solutions to mitigate risks
- Ensure projects are delivered within scope, budget, and timeline
3. Team Leadership
- Lead, mentor, and develop the operations team, fostering a collaborative and high-performance culture
- Conduct regular performance reviews and provide feedback to team members
- Facilitate continuous professional development and training opportunities for the team
4. Financial Management
- Oversee budgeting, forecasting, and financial planning for operational activities
- Monitor and control operational costs, identifying opportunities for cost-saving and efficiency improvements
- Work with the finance department to ensure accurate financial reporting
5. Relationship Management
- Maintain strong relationships with HQ, ensuring their needs are met and expectations are exceeded
- Address concerns and feedback promptly and effectively
- Collaborate with the sales and marketing teams to support client acquisition and retention
6. Quality Control
- Implement and monitor quality control processes to ensure the highest standards of design and delivery
- Conduct regular audits and reviews of projects to ensure compliance with industry standards and client specifications
7. Strategic Planning
- Contribute to the studio's strategic planning and decision-making processes
- Identify and pursue opportunities for business growth and development
- Stay updated with industry trends and innovations to keep the studio competitive
Requirements
1. Qualifications
- Major in Business Administration, Operations Management, Design, or a related field Proven experience in operations management, preferably within a design studio or creative agency
- Strong leadership and team management skills
- Excellent organizational and multitasking abilities
- Proficiency in project management software and tools
- Exceptional communication and interpersonal skills
- Ability to work under pressure and meet tight deadlines
- Financial acumen and experience with budgeting and financial reporting
- Knowledge of design software and tools (e.g., Adobe Creative Suite)
- Experience with lean management and process improvement methodologies
2. Conditions
- Fluent in Mandarin and English, German is a plus
- Based in Munich studio with occasional travel to the main headquarters and other locations as required
- May involve working extended hours to meet project deadlines
3. Reports to design director
*Note: Please attach your CV in English.
