About Cognigy
Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.
Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.
Why you'll love working at Cognigy: our promise to you
We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.
We Do This By Challenging Each Other To Succeed And Being Enabled To Do Our Best Work. Encouraging And Supporting Growth Is At The Heart Of Our Success, Founded On a Culture Of Mutual Respect And Trust - Always! It's No Wonder That The Values That Inspire And Drive Our #CognigyCrew Are Our 4Ts
Team, Trust, Transparency, Technology.
Your new role: Software Engineer - NLU
Job location: on-site in Düsseldorf or remote in Germany
You will be welcomed into our engineering department, which is divided into cross-functional, verticalized development teams, who are focused on delivering continuous improvements, features and developing new products. With strong collaboration from our Support, QA and SRE Teams you will be ensuring the delivery process and the stability of our products. With the backing from our Product and People Team, our Director/Architect and VP of Engineering we are constantly looking to overcome new challenges, to innovate, and to ensure the success of our products and satisfaction of our customers.
Your Challenge
- Develop and deliver software solutions that meet customer needs quickly and efficiently - you know how to apply the 80/20 rule
- Create high-quality, well-structured, and maintainable code
- Keep our codebase tested and secure
- Profile and benchmark our codebase to identify bottlenecks - you are interested in running regular benchmarks
- Ensure operational excellence through monitoring, logging, and end-to-end testing - you have a you-build-it-you-run-it mentality
- Provide guidance to other developers and act as a mentor for juniors
- Solve complex problems with strong attention to detail
- Work collaboratively with cross-functional teams and demonstrate strong interpersonal skills
- Make informed decisions on software solutions
- Gather technical requirements and translate them into scalable solutions
- Approve and deploy code changes with confidence
- Assess and troubleshoot software issues efficiently
- Create and maintain software development best practices
Requirements
About you
- At least 5 years of experience in backend software development
- Experience with writing well-tested and high-quality code
- Experience with Python & Typescript - additional experience with Golang is a plus
- Experience with message brokers e.g. with RabbitMQ or others
- Experience with Machine Learning Theory e.g. SVMs, Neural Networks and LLMs
- Experience with Natural Language Processing (NLP) - essential text processing algorithms such as tokenization, part-of-speech tagging, named entity recognition
- Experience with Natural Language Understanding (NLU) such as extracting meaning and intent detection
- Experience with Kubernetes and ideally familiar with writing Helm charts - additional experience with deployment of NLP Models e.g. with NVIDIA Triton Inference Server is a plus
- Familiar with multiple databases such as MongoDB and Redis
- Familiar with monitoring tools such as Prometheus and Grafana
- Open to various programming languages and willing to learn continuously
- Passionate about sharing best approaches
Benefits
Life at Cognigy - What we offer you
We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include
- Attractive and performance-oriented salary
- Company Pension Scheme
- 25 days paid leave, plus 5 floating days, plus public holidays
- Unique opportunity to help build and shape the company, with little hierarchy
- Flexible working options
- Colleague recognition, reward and celebration events
- Global Employee Assistance Program
- ClassPass membership, giving you access to a variety of fitness and wellness experiences
- Ongoing learning and development opportunities, including LinkedIn Learning
- One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
- Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more
Equal Opportunity Employer Statement - Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
