About TELUS Digital

TELUS Digital focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With over 50,000 team members and supporting 50+ languages in thirty-two (32) Countries across North and Central America, Europe and Asia, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking and a caring culture that puts customers first. The company's solutions cover customer experience, digital transformation, IT lifecycle, advisory and digital consulting, risk and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services, fintech, gaming, travel & hospitality and healthcare industries.

Learn more at: telusdigital.com.

Position Overview

HR Operations Management:

● Drive the development and implementation of HR operational strategies aligned with business objectives.

● Oversee end-to-end HR processes including onboarding, performance management, employee relations and offboarding.

● Manage HR budgets and resources.

● Lead the digitalization of HR processes and systems.

● Develop and maintain HR metrics and analytics to track operational effectiveness.

● Collaborate with cross-functional teams to address HR-related issues and provide expert guidance on HR matters.

Coordinate with global HR teams to ensure consistency while maintaining local relevance.

● Develop and maintain positive relationships with Works Councils while ensuring compliance with the Works Constitution Act (Betriebsverfassungsgesetz) in all HR practices and decisions. Act as a key liaison between management and Works Councils, facilitating effective communication and collaboration.

Compliance:

● Ensure full compliance with German labor laws, regulations, and employment standards.

● Maintain up-to-date knowledge of German employment legislation and best practices.

● Develop and update HR policies and procedures in line with legal requirements.

● Provide guidance on complex employee relations matters.

Problem-Solving and Decision-Making:

● Analyze HR data to identify trends and make recommendations for improvement.

● Develop solutions for complex HR issues while considering business impact.

● Make informed decisions on HR matters that affect employee experience and business operations.

● Create and implement strategic solutions for workforce planning and talent management.

● Resolve escalated employee relations issues effectively.

● Identify opportunities for process improvement and efficiency gains.

Change Management:

● Develop and implement change management strategies for new HR processes and systems.

● Lead digital transformation initiatives within HR operations.

● Guide the organization through HR-related transformational changes.

● Support managers and employees through organizational changes

Communication and Interpersonal Skills:

● Demonstrate excellent verbal and written communication skills in both German and English.

● Effectively convey complex HR policies and procedures to employees at all levels of the organization.

● Create and deliver impactful presentations on HR initiatives and organizational changes.

● Collaborate with global HR teams to ensure consistency in practices while adapting to local requirements

Leadership and Management Skills:

● Provide strategic guidance to business leaders on HR matters.

● Coach, mentor and develop HR team members.

● Develop and maintain strong relationships with stakeholders across the company, including senior management, employees, and Works Council members.

● Lead by example in promoting company culture and values.

● Drive employee engagement and retention initiatives.

● Facilitate cross-functional collaboration.

Key Competencies:

● Strategic thinking and problem-solving skills

● Excellent communication and interpersonal skills

● Ability to manage multiple priorities and projects

● Strong analytical and data interpretation skills

● Change management expertise

● Cultural sensitivity and ability to work in a diverse, international environment

Requirements:

● Bachelor's degree in Human Resources, Business Administration, or related field

● 8+ years of progressive HR operations experience, with 4+ years in management

● Strong knowledge of German labor laws and HR practices

● Fluency in German and English (written and spoken)

● Experience with HR technology and digital transformation

● Track record of successful change management

● Experience in a fast-paced, technology-driven environment

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviors that are reflective of our values:

We embrace change and initiate opportunity
We have a passion for growth
We believe in spirited teamwork
We have the courage to innovate

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.

TELUS Digital

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